Frequently Asked Questions
Which wig is best for beginners?
We recommend our 6x6 or 5x5 closure wigs for beginners.
These units have less lace, which means less maintenance and an easier install perfect if you’re new to wigs or prefer a low-effort routine.
They can be installed in minutes, and are ideal for both glued or glueless wear, giving you flexibility depending on your preference.
If you’re looking for something simple, natural, and beginner-friendly, this is the perfect place to start.
Do you offer Buy Now, Pay Later?
Yes, we do.
With Payflex, you can enjoy your Lenoir hair now and pay later in 4 equal, interest free instalments. There are no hidden fees, and approval is quick and easy at checkout.
This option is perfect if you want to invest in luxury hair without paying the full amount upfront.
Do you offer customisation (plucking & bleaching)?
Yes, we do.
We offer customisation services including plucking and bleaching the hairline to give your wig a more natural, ready-to-wear finish.
This service is available at an additional cost of R200 and can be requested directly via our WhatsApp line after placing your order
What payment methods do you accept?
We accept secure online payments via debit and credit cards, making checkout quick and seamless.
For added convenience, we also offer Payflex, allowing you to split your purchase into 4 interest-free payments so you can get your hair now and pay over time.
All payments are processed securely to ensure your information is protected at all times.
Return Policy
We accept returns within 7 days of delivery.
Items must be:
Unused, unworn, and unwashed
Lace must be uncut
Returned in original packaging
No returns on wigs that have been worn, customised, styled, or had the lace cut.
To request a return:
WhatsApp us on +27 71 049 5287 with pictures of the wig and your order details.
Customers are responsible for the return shipping fee.
Refunds are processed within 5–7 working days after we receive and inspect the item.
Refunds will be made to your original payment method.
Exchanges are possible if the item is in perfect condition.
For exchanges, contact us first to confirm eligibility
Delivery and Shipping
Processing Time:
Ready-to-ship wigs: 1–3 working days
Custom wigs: 3-4 weeks, depending on style and colour
Delivery Time:
2–4 working days once shipped (via reliable local couriers)
Shipping Fee:
Flat rate of R130 across South Africa
Once your order is dispatched, you will receive a tracking number via WhatsApp or email
Lenoir is not responsible for:
Incorrect delivery details provided by the customer
Delays caused by couriers (strikes, public holidays, etc.)
Please ensure your address and contact number are accurate to avoid delivery issues
Hair Quality
Is the hair 100% human?
Yes, our wigs are made from 100% Vietnamese human hair
No synthetic fibres, animal hair, or fillers included
Can I dye or bleach my wig?
Yes, our wigs can be:
Dyed
Bleached
Toned
Always use a professional hairstylist for chemical processing to avoid damage.
When using heat tools (like flat irons or curlers), always apply a heat protectant spray to avoid damaging the hair
Hair Care Guide
Washing & Conditioning
Wash your wig every 10–15 wears or when it feels heavy from product buildup.
Use sulphate-free, paraben-free shampoo in lukewarm water.
Apply moisturising conditioner from mid-lengths to ends (avoid the lace area).
Rinse well and pat dry with a soft towel—do not rub or twist.
Drying
Air-dry your wig on a wig stand or mannequin head.
Avoid drying on flat surfaces or door handles which can affect the wig's shape.
If using a blow dryer, apply a heat protectant spray and use a low heat setting.
Styling
Our wigs can be straightened, curled, or styled as you like.
Always use a heat protectant spray before applying any hot tools.
Limit daily heat usage to preserve the softness and structure of the hair.
Use lightweight styling products to avoid buildup.
Caring for Curls
Plait or twist curls every night to prevent tangling and maintain definition.
Use a mix of water, leave-in conditioner, and mousse to refresh curls daily.
Detangle gently with your fingers or a wide-tooth comb while curls are damp.
Brushing & Detangling
Use a wide-tooth comb or wig brush—start from the ends and move upwards.
Detangle before washing and after each wear.
Be gentle with knots—never tug harshly to avoid shedding.
Storage
Store your wig on a wig stand or mannequin head to keep its shape.
Keep away from direct sunlight, dust, and damp areas.
For long-term storage, place it in a silk/satin bag or its original packaging.